Last updated: October 2026
These Agent Terms of Use ("Agent Terms") govern your registration and participation as an agent (reseller) on Visa Launchpad, in addition to — not instead of — the platform's general Terms of Use. By registering an agent account, you agree to both. When you register you choose one of two account types: a "Website Agent", whose clients sign up and pay through the agent's own public page; or an "Agency Account", which has no public page and instead adds its own clients and pays Visa Launchpad a fee per client. Sections 2 to 7 and Section 8(a) apply only to Website Agents. Section 13 applies only to Agency Accounts. All other sections apply to both.
Your participation as an agent is an independent reseller/referral relationship with Visa Launchpad. It is not employment, partnership, agency in the legal sense, or a joint venture. You are responsible for your own tax obligations arising from commission you earn or from fees you charge your own clients.
You register for an agent account and may build a public page under your own slug. Every edit you submit is reviewed by our team and must be approved before it is shown publicly — until first approval, visitors to your page see a placeholder instead. We may reject or request changes to any content that is inaccurate, misleading, or violates these Agent Terms, and may remove previously approved content that later violates them.
You set your own plan pricing and choose between a full-payment or split-payment mode for each plan. We do not review or approve individual pricing decisions, but every plan remains subject to the platform's underlying Terms of Use and Refund Policy.
On every successful charge tied to one of your plans — the initial payment, a remaining-balance payment, or a credit top-up — you are paid a commission share and the platform retains the remainder. The current split is shown live in your Agent Portal dashboard; it may be changed by Visa Launchpad from time to time, and any change only applies to payments made after the change takes effect. Payouts are made automatically via Stripe Connect to the account you connect from your dashboard. Your plans cannot accept real subscriptions until Stripe Connect onboarding is complete.
Clients who subscribe through your page remain Visa Launchpad users and are separately bound by the platform's own Terms of Use and Privacy Policy. You do not have an independent contractual relationship with them beyond what is described in these Agent Terms.
You may use the agent-only build of our browser extension to operate on behalf of a client who has connected an extension session to your account, but only using the visa portal credentials that client has already saved themselves through their own dashboard. You agree never to request, collect, store, or attempt to independently obtain a client's visa portal username, password, or security answers outside of that flow.
If a client you referred is refunded, the corresponding commission you were paid or credited is deducted from your account, as described in our separate Agent Refund Policy.
You agree not to: (a) direct a client to pay you outside of Visa Launchpad for services this Service is meant to cover; (b) misrepresent your affiliation with Visa Launchpad or claim authority you do not have; (c) submit page content that is false, deceptive, defamatory, or infringes someone else's rights; or (d) attempt to access another agent's account, page, or client data.
We may suspend or terminate your agent account for violating these Agent Terms, misuse, fraud, or a sustained pattern of client complaints or refunds, with or without notice where legally permitted. Outstanding commission debts (for example, from refund reversals) remain owed even after suspension or termination, and may be settled against any future amounts otherwise payable to you.
We may update these Agent Terms from time to time. Changes are effective when posted. A change to your Agency Account's fee per client only applies to clients you add or renew after the change.
These Agent Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. You agree that any dispute will be brought in the state or federal courts located in Delaware, unless applicable law requires otherwise.
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This Section applies only if you registered as an Agency Account. (a) Approval and fee. Your account must be approved by Visa Launchpad before you can add clients. We set a fixed fee per client for your account, shown in your Agency Portal. Each client is active for 90 days from when you add or renew them. (b) Payment authorisation. By saving a card, you authorise Visa Launchpad to charge it automatically, without further action from you, for the fee each time you add or renew a client. For India-issued cards this authorisation is registered as an e-mandate with your bank, and your bank will notify you before each debit. Fees are non-refundable except as described in our Agent Refund Policy. If a charge fails, the affected client is paused and you cannot add or renew clients until the payment succeeds. (c) Your clients and their consent. Your clients are your customers, not Visa Launchpad users. You are solely responsible for your relationship with them, including what you charge them, any refunds, and all communication — we do not contact your clients. Before adding a client, you must obtain that client's informed permission for you and Visa Launchpad to store and use their visa portal login and personal details to monitor and book appointments on their behalf, and you must be able to show that permission if we ask. (d) One client, one portal account. Each fee covers one client and one visa portal account. You may update a client's portal password and security answers at any time, and correct the portal email or username until the extension first logs in for that client. After that, the client is tied to that portal account and a different person must be added as a new client. Once an appointment is booked, the client's portal login can no longer be changed except by Visa Launchpad. You agree not to reuse a client, swap in a different person's portal account, or otherwise attempt to obtain service for more people than you have paid for; the agent extension will stop working for a client if it is logged into a different portal account than the one saved. (e) Accuracy and security of what you enter. You are responsible for the accuracy of the client information and portal logins you enter, and for keeping your Agency Portal login and any devices running the agent extension secure. (f) Suspension. In addition to Section 9, we may suspend an Agency Account for unpaid or disputed fees, chargebacks, or misuse of client portal accounts. Fees already charged remain non-refundable after suspension or termination.