Agent Refund Policy

This policy has two parts: the sections on client refunds and commission apply to agents who sell plans through their own page ("Website Agents"); the "Agency Accounts" sections apply to agencies that registered without a website and add their own clients.

Client Refunds Are Unchanged

Whether a client subscribed directly or through your agent page, their own refund eligibility is governed by the standard Visa Launchpad Refund Policy — being referred by an agent does not change what a client is entitled to.

Commission Reversal on Refund

If a client you referred receives a refund, the commission share you were paid or credited on that specific payment is deducted from your account. If that share has already been transferred to you via Stripe Connect, it is recorded as a debt against your account rather than clawed back directly from your bank.

How Deductions Are Applied

Any outstanding balance from a refund-related deduction is applied automatically against your next available payout(s) until settled. You can see your current balance and any pending deductions in your Agent Portal dashboard at any time.

Credits and Add-ons

Credit top-ups purchased by your clients follow the same non-refundable policy as the rest of the platform, so no separate commission-reversal rule applies to them beyond the standard refund rules above.

Disputing a Deduction

If you believe a commission deduction was applied in error, contact us at support@visalaunchpad.com with the client's account email and the payment reference in question. We will review and respond within 3 business days.

Repeated Refund Activity

A sustained pattern of client refunds tied to your account may be reviewed and could result in a hold on new subscriptions or suspension of your agent account while it's investigated.

Agency Accounts: Per-Client Fees Are Non-Refundable

If you registered as an agency ("Software access only"), you pay a fixed fee for each client you add, and again each time you renew a client for a further 90 days. These fees are non-refundable once charged — including if you later delete the client, if the client stops using your services, or if no appointment is booked during the 90 days.

Agency Accounts: Your Clients' Payments

Agency clients do not pay Visa Launchpad and are not covered by the Visa Launchpad Refund Policy. Any amount your clients pay you, and any refund you give them, is solely between you and your client.

Agency Accounts: Failed or Cancelled Charges

Fees are charged automatically to the card you saved. For India-issued cards, your bank sends a pre-debit notification and the fee is collected about 26 hours later; your client is activated immediately. If a charge fails or is cancelled at that notice, the affected client is paused and you cannot add or renew clients until you retry the payment successfully from your Billing page. A paused client resumes once the payment succeeds, for the remainder of their original 90 days.

Agency Accounts: Charges Made in Error

If you believe a fee was charged in error (for example, a duplicate charge for the same client), contact support@visalaunchpad.com with the client's name and the charge date shown on your Billing page within 30 days of the charge. We will review and respond within 3 business days, and refund any charge we confirm was made in error. Raising a card dispute or chargeback instead may result in your agency account being suspended while it is reviewed.

Contact

support@visalaunchpad.com