Agent Refund Policy
Last updated: August 2026
Client Refunds Are Unchanged
Whether a client subscribed directly or through your agent page, their own refund eligibility is governed by the standard Visa Launchpad Refund Policy — being referred by an agent does not change what a client is entitled to.
Commission Reversal on Refund
If a client you referred receives a refund, the commission share you were paid or credited on that specific payment is deducted from your account. If that share has already been transferred to you via Stripe Connect, it is recorded as a debt against your account rather than clawed back directly from your bank.
How Deductions Are Applied
Any outstanding balance from a refund-related deduction is applied automatically against your next available payout(s) until settled. You can see your current balance and any pending deductions in your Agent Portal dashboard at any time.
Credits and Add-ons
Credit top-ups purchased by your clients follow the same non-refundable policy as the rest of the platform, so no separate commission-reversal rule applies to them beyond the standard refund rules above.
Disputing a Deduction
If you believe a commission deduction was applied in error, contact us at support@visalaunchpad.com with the client's account email and the payment reference in question. We will review and respond within 3 business days.
Repeated Refund Activity
A sustained pattern of client refunds tied to your account may be reviewed and could result in a hold on new subscriptions or suspension of your agent account while it's investigated.
Contact
SCERST Visa Consultants Inc. 118 Walker Rd Dover, DE 19904 support@visalaunchpad.com